Southern Rail, possibly the worst rail company in the world, yesterday tweeted the following which relates to an ongoing dispute between the company and its staff-
Not surprisingly, the response was less than favourable-
It never fails to amaze me at how often this happens and I guess the reason is obvious when you think about it. For a company to offer such an appalling service and to continue to blame everyone else, it must have so little regard for its customers that it believes this kind of stunt will actually works.
It backfired spectacularly and is continuing to do so which will result in two things. It will again show the power of social media and how a company really thinks. It will also make no difference to how the company conducts itself in the future because it is beyond help at this point.
Fun to watch though, unless you actually have to use the service I guess which must be a daily nightmare.