How to do customer service

I contacted @Chewy last week to see if I could return an unopened bag of my dog’s food after he died. They 1) gave me a full refund, 2) told me to donate the food to the shelter, and 3) had flowers delivered today with the gift note signed by the person I talked to?? 😭🥹. Tweeted here.

That’s how to do customer service. So many organisations simply don’t understand the power of simple gestures.

Thank you for being a friend

We had to let Murray go today. He has been in heart failure for a while, but over the past few days it turned to what we perceived to be suffering and so the decision was made. The procedure was performed at home which made things easier, he went for a short walk to his favourite place and he had a whole sirloin steak to himself for the first time ever.

The notion of choosing when to end a life, any life, does not sit well with me and a large part of me wanted to keep him around for longer. At 6 years old it feels too short a time, but when I remember everything he has done for our family and the countless moments of joy he has brought, we simply could not see him suffer.

One thing Murray has done is ensure that he will be the first of many dogs in our family. Thank you for being the best friend a family could wish for.

I Am… With Jonny Wilkinson

The podcast explores the remarkable transformations taking place within individuals and their understandings of them. Speaking with pioneers and thought leaders around the globe, Jonny wishes to redefine concepts of health and well-being, performance, purpose, leadership, relationships and human potential. From fear to freedom, surviving to thriving, this series will see Jonny celebrating the exponential possibilities that arise when we are willing to challenge old conclusions and become interested in deeper dimensions of experience. All of this will be done through a lens of sport, spirituality, science and ultimately facing adversity and transcending limits… More here.

Another one to add to Pocket Casts. I seem to have far too many to listen to at the moment, but I will catch up one day.

The Voyagers

It was a lonely existence. Oleg didn’t have friends with whom he could play fox and geese—a game of chase—out in the snow. His father, Oleg later said, was “like a shadow. He was there, and then he wasn’t.” At 35, Valeri was erratic. He’d been traumatized, certainly, and was possibly mentally ill. When he went out at night to drink in bars, he left Oleg alone in the barracks where they lived. Valeri often got into fistfights while drunk. He was a muscular slice of a man—six-foot-one and 164 pounds—and Oleg was in awe of his physical prowess. Once, when a car jack wasn’t working, Valeri lifted the vehicle up by the bumper, slid the jack underneath, and continued his labors. Valeri’s strength, however, was tightly coiled. He was anxious, a chain smoker. He paced. He habitually clenched his jaw, grinding his teeth, and at times he raged at Oleg. When the boy caused a stir in a military dining hall by catapulting a spoonful of borscht into the face of a high-ranking officer, Valeri beat him… More here.

Few minutes spare? The above article will fill the time perfectly.

There are six types of worker. Which one are you?

Operators see work as a means to an end and are not particularly focused on status or autonomy. They tend to prefer stability and predictability and are one of the more team-focused worker types.

Givers find meaning in work that directly improves the lives of others, and often gravitate towards professions like teaching or medicine. They have a strong team spirit but a cautious nature and like to plan… More here.

Having read through all of the 6 types of worker, I cannot work out which one I am.

Automatically apply for new jobs daily

LazyApply is a tool designed to cut some of the mundanity out of your job search. And a lifetime subscription is on sale for just $67.

The LazyApply app was built to speed up your application process through automation. It eliminates the need to constantly repeat the same tasks over and over again, and instead, allows you to apply to hundreds of jobs in just a single click. It works across platforms you’re likely already using, like LinkedIn and Indeed… More here.

What a stupid idea this is. Imagine how quickly this could spiral out of control, to the point that ‘real’ applications no longer exist.

Girls will be girls, Boys can be anything they want to be

Such a good thread which only uses photos to get the point over. The evidence speaks for itself and highlights just how much we, as a society, limit the ambitions of women from a very early age.

Norway bans the breeding of Cavalier King Charles spaniels

Norway is banning the breeding of English bulldogs and Cavalier King Charles spaniels.

In a ruling this week, Animal Protection Norway said the breeding of the dogs went against the country’s Animal Welfare Act, citing the inherent health problems the dogs face.

Evidence has shown that both breeds experience severe breathing conditions, eye problems, skin infections, heart problems, as well as joint problems… More here. Thanks to Tom.

I love our Cavalier, Murray, very much, but I do agree with this move. Murray is in heart failure and is slowly progressing towards the end as he starts to slow down, and we will make the final decision if we believe for one moment that he is suffering.

He is only 6 years old and had also had a major operation on his cruciate ligament while being on 3 different sets of medication each day to keep him alive. Far too many of his breed suffer these problems and the wonderful traits they have cannot logically outweigh the suffering the animals and their owners experience.

Drawings of Root Systems

We know that plants can inspire art. If you, personally, still require convincing on that point, just have a look at Elizabeth Twining’s Illustrations of the Natural Orders of Plants, the drawings of Ernst Heinrich Haeckel, Elizabeth Blackwell’s A Curious Herbal, and Nancy Anne Kingsbury Wollstonecraft’s Specimens of the Plants and Fruits of the Island of Cuba — not to mention the paintings of Georgia O’ Keeffe — all previously featured here on Open Culture. But those works concern themselves only with plant life as it exists above ground… More here.

Art really can be highly educational at times.