There was only one problem: PetSmart. Groomers were pressured to complete as many dogs as possible, through a constant whirlwind of commotion and barking and often verbal abuse and harassment from customers. Without enough staff available, Caroline sometimes worked seven days in a row.
Company policy was supposed to prohibit grooming dogs with seizure disorders or those that couldn’t handle the stressful environment. Managers in Murfreesboro continually pushed Caroline to groom them anyway. “Some can die in the kennel from stress,” she said. “One dog was terrified of the dryer, and they wanted me to dry her straight through. They said, ‘Figure it out.’” More here.
There was shift during the pandemic towards employee power, but I am seeing employers moving fast to grab some of that power back. It feels, in the UK at least, that we are quickly moving towards an anti-union model which is not a good trend.