Immediately disconnect your My Book Live device from the Internet to protect your data from ongoing attacks. You can disconnect the device and continue to access your data locally by following these instructions on our Knowledge Base.
Some My Book Live devices connected to the Internet are being compromised by attackers and in some cases, the attackers have triggered a factory reset that appears to erase all data on the device.
We are here to help. Although this product family is no longer sold or supported by Western Digital, we know some of our customers have been impacted and we want to help. If you have lost your data as a result of these attacks, we will provide data recovery services which will be available beginning in July… More here.
These products were discontinued, but I must admit that Western Digital is a company I stopped using many years ago. My experiences with their products were never satisfactory.