For several years, the revenues department at American had been monitoring my father and other AAirpass holders to see how much their golden tickets were costing the airline in lost revenue. After 20 years it seems, they’d decided the pass wasn’t such a good idea. My father was one of several lifetime, unlimited AAirpass holders American claimed had breached their contracts.
A few months later, my father sued American for breaking their deal, and more importantly, taking away something integral to who he was. They fought out of court for years. The story became front-page news. The LA Times. The New York Post. Fox News. A slew of online outlets. It’s even a perennially popular conversation topic on Reddit… More here.
This may look like any other long-form article, but it is brilliantly written, very long and a fascinating read.