I contacted @Chewy last week to see if I could return an unopened bag of my dog’s food after he died. They 1) gave me a full refund, 2) told me to donate the food to the shelter, and 3) had flowers delivered today with the gift note signed by the person I talked to?? 😭🥹. Tweeted here.
That’s how to do customer service. So many organisations simply don’t understand the power of simple gestures.
Chewy really does go above and beyond.
Sadly they are not in the UK