How to do customer service

I contacted @Chewy last week to see if I could return an unopened bag of my dog’s food after he died. They 1) gave me a full refund, 2) told me to donate the food to the shelter, and 3) had flowers delivered today with the gift note signed by the person I talked to?? 😭🥹. Tweeted here.

That’s how to do customer service. So many organisations simply don’t understand the power of simple gestures.

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